Zenologue

If you’re a wedding photographer, you don’t need to be in business very long before a prospective client comes back to you with something like this: “I have an old friend who wants to get into wedding photography and has agreed to photograph my wedding for a great price… 

What can we say to this? Is there anything we can do to win this client back? Or is the sale lost forever? Worse still, can we rescue this client from the possible dangers of working with a non-professional?

I believe the best solution to this issue is to be proactive and deal with it before it happens. This can be achieved through the process of educating our prospects about the reasons why it’s a good idea to hire a professional rather than a friend, family member etc.

But, if they do come back with the news that a friend or family member has offered to photograph their wedding, is there anything we can say to counter it?

To start with, the one thing we don’t want to compete on is price. Don’t make the mistake of turning this into an issue about price by offering them a big discount to try to win the sale back. Just as importantly, don’t make the equally bad mistake of criticizing the other photographer’s work – this does your image no good at all.

If you feel that this client is a good fit for your business and that they’re simply making a genuine mistake (probably because they don’t want to hurt their friend’s feelings), then there are ways to attempt to persuade back into your camp.

The key is to emphasize those points that set you apart from the casual or “friend of the family” photographer, which make the choice of working with you more beneficial to the client.

For example:

• Your guarantee
• Your status as a full-time professional photographer
• Your legal status (proper business licenses, sales tax registration etc.)
• Your liability insurance coverage
• Experience in the business
• Membership of professional bodies (PPA, WPPI, RPS etc.)
• Your policies on delivery times
• Easier for them to be honest with you than with a friend in the event they’re unhappy with the photographs
• Backup equipment
• Assistants
• Access to professional print labs
• Professional backup of the finished images

Will this work every time? Of course not. But it might occasionally save a sale that would otherwise have been lost. Better still, you will have helped your clients make the choice that is right for them.

Sales professional photography, Sales, selling, wedding photography

In order for us to remain in business as professional photographers, we need paying clients. Convincing prospects to turn themselves into paying clients is where most of us experience difficulties, and we feel forced to become salespeople.

I’ll be honest; I used to hate the idea of being a salesman of any kind. Unfortunately, my thinking had been colored by incorrect stereotypes of the “typical” salesperson, and I saw it as a black art involving trickery, manipulation and dubious integrity.

Now that I’ve undergone an appropriate attitude adjustment over the last couple of years, I can safely say that I enjoy being a salesman, and I aim to become a better one all the time, following Zig Ziglar’s advice that a good salesman simply helps his clients to get what they want.

There is no trickery, manipulation or deception involved in good sales, and the sense of satisfaction gained when a client makes the educated choice to buy from you is truly wonderful. This is how we build great and lasting relationships with our clients that keep them coming back time and again.

Since selling is an area that many photographers are constantly struggling with, I thought it might be a good idea to share some of my own limited experience and thoughts here, and I would encourage anyone reading this blog to add anything that’s appropriate.

Over time, I plan to add specific articles on dealing with the myriad situations that come up again and again, with ideas on how to handle them effectively.

Sales business, professional photography, selling

Today and tomorrow (28th & 29th September 2009) sees an unprecedented and unique opportunity for professional photographers everywhere. Never have I seen such an incredible assemblage of photographic rock stars come together and offer this much business education for FREE!! Yes, I did say FREE. Well, almost at least. If you have 16 hours to spare at your telephone, of course. Personally, I preferred to take the option of buying the MP3 audio files afterwards so that I can listen to them at my leisure and not worry about my phone battery dying or using up all my precious cell phone minutes.

To find out more about this incredible series of presentations, head over to the Joy of Marketing website where you can still register and/or buy the audio downloads. Here is a list of the speakers on this amazing event:

• Edward Zemba
• David Ziser
• Kevin Kubota
• Jen Hillenga
• Kia Bondurant
• Kent & Sarah Smith
• John Hartman
• Sarah Petty
• Tim & Beverly Walden
• Lori Nordstrom
• Rod Evans
• Vicki Taufer
• Dane Sanders
• Allison & Jeff Rodgers
• Marilyn Sholin
• Julie Klaasmeyer

I’m really looking forward to listening in once the MP3s are ready. Check it out today, this is the best photographic business education you can get anywhere.

education branding, business, education, Marketing, professional photography, selling