Zenologue

If you’re a wedding photographer, you don’t need to be in business very long before a prospective client comes back to you with something like this: “I have an old friend who wants to get into wedding photography and has agreed to photograph my wedding for a great price… 

What can we say to this? Is there anything we can do to win this client back? Or is the sale lost forever? Worse still, can we rescue this client from the possible dangers of working with a non-professional?

I believe the best solution to this issue is to be proactive and deal with it before it happens. This can be achieved through the process of educating our prospects about the reasons why it’s a good idea to hire a professional rather than a friend, family member etc.

But, if they do come back with the news that a friend or family member has offered to photograph their wedding, is there anything we can say to counter it?

To start with, the one thing we don’t want to compete on is price. Don’t make the mistake of turning this into an issue about price by offering them a big discount to try to win the sale back. Just as importantly, don’t make the equally bad mistake of criticizing the other photographer’s work – this does your image no good at all.

If you feel that this client is a good fit for your business and that they’re simply making a genuine mistake (probably because they don’t want to hurt their friend’s feelings), then there are ways to attempt to persuade back into your camp.

The key is to emphasize those points that set you apart from the casual or “friend of the family” photographer, which make the choice of working with you more beneficial to the client.

For example:

• Your guarantee
• Your status as a full-time professional photographer
• Your legal status (proper business licenses, sales tax registration etc.)
• Your liability insurance coverage
• Experience in the business
• Membership of professional bodies (PPA, WPPI, RPS etc.)
• Your policies on delivery times
• Easier for them to be honest with you than with a friend in the event they’re unhappy with the photographs
• Backup equipment
• Assistants
• Access to professional print labs
• Professional backup of the finished images

Will this work every time? Of course not. But it might occasionally save a sale that would otherwise have been lost. Better still, you will have helped your clients make the choice that is right for them.

Sales professional photography, Sales, selling, wedding photography

In order for us to remain in business as professional photographers, we need paying clients. Convincing prospects to turn themselves into paying clients is where most of us experience difficulties, and we feel forced to become salespeople.

I’ll be honest; I used to hate the idea of being a salesman of any kind. Unfortunately, my thinking had been colored by incorrect stereotypes of the “typical” salesperson, and I saw it as a black art involving trickery, manipulation and dubious integrity.

Now that I’ve undergone an appropriate attitude adjustment over the last couple of years, I can safely say that I enjoy being a salesman, and I aim to become a better one all the time, following Zig Ziglar’s advice that a good salesman simply helps his clients to get what they want.

There is no trickery, manipulation or deception involved in good sales, and the sense of satisfaction gained when a client makes the educated choice to buy from you is truly wonderful. This is how we build great and lasting relationships with our clients that keep them coming back time and again.

Since selling is an area that many photographers are constantly struggling with, I thought it might be a good idea to share some of my own limited experience and thoughts here, and I would encourage anyone reading this blog to add anything that’s appropriate.

Over time, I plan to add specific articles on dealing with the myriad situations that come up again and again, with ideas on how to handle them effectively.

Sales business, professional photography, selling

As mentioned in a previous post, fear (in its many forms) is probably the number one thing holding many of us photographers back from success in their business. Few people are completely immune to its effects, but there are ways to combat it and keep our fears in perspective 

Think about your favorite successful entrepreneur for a moment. Mine happens to be Sir Richard Branson, but you can pick whomever you like. Imagine them facing the challenges they’ve had to overcome in order to be successful…

Now, do you think that person has ever experienced feelings of fear in their business ventures?

Of course they have.

The difference between the successful business people and the failures lies in how they respond to what happens to them and how they deal with those things that cause them fear.

For most of us, fear connected with our business comes from insecurity or lack of confidence in our ability to succeed.  It manifests itself as indecisiveness and procrastination, or the tackling of tasks half-heartedly. We may even put off trying something completely, finding one excuse after another not to face the possibility of failure through simple fear alone.

I believe the secret to fighting this insidious enemy of our success is to firstly acknowledge that we are experiencing fear and then to examine it for rationality. How much risk is there really? What are the chances of us appearing foolish? What are the rewards for success? Where can we draw more confidence to try?

Assuming that we want to press forward with whatever it is we’re going to try to do, we can break it down into manageable chunks; slice it and dice it into pieces so small that each one is nothing more than a simple step. Yet each of those steps brings us closer to achieving our goals. Furthermore, with each step we take, our success looks brighter and fear shrinks further back until in the end it’s gone completely.

I am sure that Sir Richard Branson, and others like him, have all faced significant fears in the pursuit of their endeavors. However, they have all faced those fears head on and taken on the challenges to become the successes we know today.

Motivation business, encouragement, professional photographer, professional photography, success